Manager, Course Maintenance

Western Governors University

Salt Lake City, UT, US
Base: $67,900.00 - $112,100.00; bonus/equity: elig...
Hybrid (4 days onsite, 1 day remote)
Manage team of professionals
Monitor product feedback
Execute timely content updates
Western Governors University is seeking a Manager for Course Maintenance to lead a team responsible for managing product feedback and executing content updates, enhancing student success. The position is primarily remote, with weekly in-office requirements in Salt Lake City, UT

Job Summary

  • The Manager of Course Maintenance will lead a team to manage product feedback and execute timely content updates to positively influence student success.
  • This role requires collaborating with product owners to verify issues and ensuring industry standards are applied by team members in a timely way.
  • The position offers comprehensive benefits including medical, dental, vision, retirement savings, and up to 12 weeks of parental leave.

Matching Summary

Match Score: 85

Western Governors University is seeking a Manager for Course Maintenance to lead a team responsible for managing product feedback and executing content updates, enhancing student success. The position is primarily remote, with weekly in-office requirements in Salt Lake City, UT.

Salary

Base: $67,900.00 - $112,100.00; Bonus/Equity: Eligible for bonuses; Benefits: Medical, dental, vision, retirement plan, 12 weeks parental leave

Skills & Requirements

Must-have

  • Manage team of professionals
  • Monitor product feedback
  • Execute timely content updates
  • Maintain service level agreements
  • Troubleshoot course content

Nice-to-have

  • Ability to work in matrixed organization
  • Coach and develop direct reports
  • Agent of change in changing environment
  • Apply innovative thinking to problems
  • Navigate customer management systems

Key Requirements

  • Bachelor's degree in Business Administration or similar field
  • 4 years of professional experience
  • 2 years of experience in customer support
  • 1+ years leading and managing people or teams

Work Rights

Not specified

Tailored Resume

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