Customer Success Operations Analyst

KRAKEN

London, United Kingdom
On-site
Customer success operations
Data-driven decision making
Cross-functional collaboration
The role involves partnering with Delivery, Sales, Product, Engineering, Finance, and Client Value teams to scale customer success globally

Job Summary

  • The role involves partnering with Delivery, Sales, Product, Engineering, Finance, and Client Value teams to scale customer success globally.
  • You will be responsible for putting in place the systems, data, tools, and processes needed to turbo charge Kraken Customer Success.
  • The position aims to make Customer Success more scalable, data-driven, and business-aligned as the company expands.

Matching Summary

The role involves partnering with Delivery, Sales, Product, Engineering, Finance, and Client Value teams to scale customer success globally.

Skills & Requirements

Must-have

  • Customer Success Operations
  • Data-driven decision making
  • Cross-functional collaboration
  • Process improvement
  • Systems implementation

Nice-to-have

  • AI-driven platform experience
  • Sustainable energy sector knowledge
  • Scalability mindset
  • Client value focus
  • Global expansion experience

Key Requirements

  • Experience in scaling operations
  • Strong analytical skills
  • Ability to work cross-functionally

Work Rights

Not specified

Tailored Resume

Cover Letter