We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology contributing to safer, more efficient and sustainable production, mobility and communication
Job Summary
We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology contributing to safer, more efficient and sustainable production, mobility and communication.
You will oversee the day-to-day activities of IT service operations, ensuring customer service is achieved through strong SLAs and build a roadmap for IT Support and Service Management to grow and improve the area.
Benefit from flexible working options and hybrid working, profit sharing, diverse educational and career opportunities, and a wide range of benefits including health checks and comprehensive medical insurance coverage.
Matching Summary
We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology contributing to safer, more efficient and sustainable production, mobility and communication.
Skills & Requirements
Must-have
IT Service Management leadership
Operational Service Delivery models
Service Level Agreement (SLA) management
Customer Service orientation
Service Management process implementation
Incident and problem escalation management
Nice-to-have
Strong analytical ability
Effective communication skills
Project management skills
Team-oriented mindset
Knowledge growth and capability building
Key Requirements
Bachelor's degree in Computer Science or equivalent
3-5 years IT Service Management experience
ITIL Foundation qualification
Experience managing large enterprise IT Service Management