Customer Success, Program Management, Manager

Salesforce

Base: $117,400 - $177,600 annually; bonus/equity: ...
Not specified
Cross-functional initiatives
Technical health and proactive monitoring
Drive program plans
Salesforce is seeking a Customer Success Program Management Manager to lead large-scale, cross-functional initiatives within its Customer Success organization. The ideal candidate will have over seven years of program management experience, excellent communication skills, and the ability to foster collaboration across diverse teams

Job Summary

  • The Manager, Program Management is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives.
  • Develop the program approach and lead the charge to successful delivery by driving program plans and all related launch activities tied to Product, Offer, and Experience launches through our formal stage gate process.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Customer Success Program Management Manager to lead large-scale, cross-functional initiatives within its Customer Success organization. The ideal candidate will have over seven years of program management experience, excellent communication skills, and the ability to foster collaboration across diverse teams.

Salary

Base: $117,400 - $177,600 annually; Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program

Skills & Requirements

Must-have

  • cross-functional initiatives
  • Technical Health and Proactive Monitoring
  • drive program plans
  • executive buy-in and support
  • PMO best practices

Nice-to-have

  • AI CRM
  • Trailblazers
  • fearless decision-making
  • resourcefulness
  • embody Salesforce's core values

Key Requirements

  • 7+ years of Program Management experience
  • highly matrixed environment
  • Certified ScrumMaster (CSM)
  • PMI Agile Certified Practitioner (PMI-ACP)
  • Professional Scrum Certifications (PSM)
  • Scaled Agile Framework (SAFe) Scrum Master (SSM)

Work Rights

Not specified

Tailored Resume

Cover Letter