L2 German-speaking Customer Service Representative

Unisys

Base: not specified; bonus/equity: fixed extra lan...
Hybrid
German-speaking l2 service desk agent
Microsoft windows os and office support
Active directory and networking fundamentals
Unisys is seeking a German-speaking L2 Service Desk Agent to provide high-quality IT support in a hybrid work environment. The ideal candidate should have at least three years of experience in IT technical support, proficiency in Microsoft environments, and strong communication skills in both German and English

Job Summary

  • This role involves handling complex technical issues as a trusted point of contact for global clients while ensuring efficient resolution of incidents.
  • Candidates will be responsible for troubleshooting software, hardware, and network-related issues within Microsoft environments and maintaining high-quality documentation.
  • The position offers hybrid working options, a monthly cafeteria allowance of 44,200 HUF, and a premium private health insurance package after six months.

Matching Summary

Match Score: 85

Unisys is seeking a German-speaking L2 Service Desk Agent to provide high-quality IT support in a hybrid work environment. The ideal candidate should have at least three years of experience in IT technical support, proficiency in Microsoft environments, and strong communication skills in both German and English.

Salary

Base: Not specified; Bonus/Equity: Fixed extra language allowance; Benefits: Monthly gross 44.200 HUF cafeteria; Private Health Insurance; Home office allowance

Skills & Requirements

Must-have

  • German-speaking L2 Service Desk Agent
  • Microsoft Windows OS and Office support
  • Active Directory and networking fundamentals
  • Ticketing system experience with SLA adherence
  • 3+ years IT Service Desk Level 1 experience

Nice-to-have

  • ITIL Foundation certification
  • Microsoft Desktop Administration certification
  • Knowledge base contribution experience
  • Process improvement initiative participation
  • Cross-training collaboration skills

Key Requirements

  • Minimum 3 years IT Service Desk experience
  • Native or near-native German language skills
  • Fluent English communication abilities
  • Proven hands-on Microsoft environment support
  • Strong analytical thinking for complex troubleshooting

Work Rights

Not specified

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