Customer Service Representative

BMO

Knowlton, Quebec, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial guidance
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Works collaboratively within the branch and through various channels to deliver the desired customer experience and achieve business objectives.
  • Offers advice and guidance on available digital and self-serve options, reviews customer profiles, and engages in needs-based conversations.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial guidance
  • Collaborate with BMO partners
  • Handle banking transactions
  • Offer digital banking advice

Nice-to-have

  • Creative problem-solving
  • Personalized customer experience
  • Proactive customer engagement
  • Continuous improvement mindset
  • Adaptable to schedule changes

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of offers
  • Confident use of digital tools
  • Assist with digital application intuition
  • Basic knowledge of specialized solutions

Work Rights

Not specified

Tailored Resume

Cover Letter