Customer Banking Specialist Relief - Central Victoria Area
Bonneville Bank
Warrnambool, Victoria, Australia
Exceptional customer service delivery
Articulate financial terms clearly
Problem solve and provide solutions
As the Customer Banking Specialist Relief, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist Relief, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, account maintenance, process credit product applications, and complete Financial Health Checks to assess their needs.
The role involves educating customers on in-branch technology and digital banking options, problem-solving, and championing risk-adverse culture.
Matching Summary
As the Customer Banking Specialist Relief, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
Articulate financial terms clearly
Problem solve and provide solutions
Champion processes and procedures
Work in a busy retail environment
Nice-to-have
Interest in building a career
Support financial wellbeing
Holistic customer solutions
Key Requirements
Proven experience in Financial Services, Retail or Hospitality
Ability to ask the right questions and find solutions