The role involves providing and owning IT support at multiple locations in Italy and Europe, working with global IT teams
Job Summary
The role involves providing and owning IT support at multiple locations in Italy and Europe, working with global IT teams.
Responsibilities include front-line local support for Windows/MAC systems, application troubleshooting, and acting as an escalation point for user issues.
The company is committed to attracting a qualified and diverse candidate pool and encourages diversity and inclusion in the workplace.
Matching Summary
The role involves providing and owning IT support at multiple locations in Italy and Europe, working with global IT teams.
Skills & Requirements
Must-have
Windows and MAC troubleshooting
Application troubleshooting across platforms
IT asset management
Ticket management with SLA adherence
Site documentation maintenance
Nice-to-have
Team player with excellent communication
Pro-active attitude to problem solving
Self-learner and highly motivated
Ability to comprehend new technologies
Knowledge of EDA business
Key Requirements
Bachelor’s degree in Computer Science or related field
3+ years’ continued experience in IT role
Experience troubleshooting Network systems globally
Experience troubleshooting Windows & MAC systems globally
Experience with systems tools including SCCM
Experience working on projects and driving initiatives