Respond to reservation requests by phone, email, or online platforms, checking room availability and proposing the best options to clients
Job Summary
Respond to reservation requests by phone, email, or online platforms, checking room availability and proposing the best options to clients.
Maximize sales by offering upgrades and additional services, and apply the pricing strategy according to periods and occupancy rate.
Work in close collaboration with the Reception, Sales, and Revenue Management departments to ensure precise follow-up of reservations and client satisfaction.
Matching Summary
Respond to reservation requests by phone, email, or online platforms, checking room availability and proposing the best options to clients.
Skills & Requirements
Must-have
Respond to booking requests
Check room availability
Maximize sales with upsells
Apply pricing strategy
Track performance objectives
Update client files
Nice-to-have
Warm and professional welcome
Advise on hotel offers
Handle special requests
Team spirit and collaboration
Proactivity and pressure management
Commercial sense and sales aptitude
Key Requirements
Minimum BAC+3 in tourism or commercial management
Previous experience in reservations, reception, or customer service