Technical Application Specialist Ii

Thermo Fisher Scientific UK

United Kingdom
On-site
Provide remote technical support
Troubleshoot customer issues
Deliver product guidance and training
Thermo Fisher Scientific is seeking a Technical Application Specialist II to provide technical support and training for scientific products, engaging with researchers and clinicians in various fields. The role requires strong scientific knowledge, excellent communication skills, and the ability to troubleshoot complex issues while contributing to customer success

Job Summary

  • Provide expert technical support and training for scientific products and solutions to researchers and clinicians.
  • Engage with customers to help them advance critical work in areas like cancer research, diagnostics, and environmental protection.
  • This role offers extensive training, professional development opportunities, and the chance to stay at the forefront of scientific advancement.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Technical Application Specialist II to provide technical support and training for scientific products, engaging with researchers and clinicians in various fields. The role requires strong scientific knowledge, excellent communication skills, and the ability to troubleshoot complex issues while contributing to customer success.

Skills & Requirements

Must-have

  • Provide remote technical support
  • Troubleshoot customer issues
  • Deliver product guidance and training
  • Document customer interactions in CRM
  • Identify and summarize trends
  • Contribute to knowledge bases
  • Participate in product training

Nice-to-have

  • Customer-focused mindset
  • Ability to work independently and collaboratively
  • Willingness to travel
  • Flexibility for after-hours support

Key Requirements

  • Advanced degree with no experience OR Bachelor's degree with 2+ years of laboratory experience
  • Degree in Life Sciences, Chemistry, or related scientific field
  • Strong technical knowledge in molecular biology, cell culture, protein analysis, clinical diagnostics, or analytical chemistry
  • Medical Laboratory Scientist / Clinical Laboratory Scientist certification preferred
  • Experience in customer support, clinical research, diagnostics, or applied science environments is a plus
  • Excellent written and verbal communication skills
  • Strong problem-solving, analytical, and organizational skills
  • Ability to quickly learn and apply complex technical information
  • Proficiency with CRM systems and standard office software
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter