Atendimento Ao Cliente - Customer Service (presencial) - Ponta Grossa/pr

Concentrix

Ponta Grossa, PR, Brazil
Base: r$ 1.518,00 + variable; bonus/equity: not sp...
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Experience in voice customer support
Fast typing speed required
Ability to use multiple systems simultaneously
** Concentrix is seeking a Customer Service Specialist for their Ponta Grossa location, focusing on delivering exceptional support through voice and chat. Candidates should possess strong communication skills and a passion for customer satisfaction, with a complete secondary education and prior experience in voice support. **

Job Summary

  • The role involves attending to customers via voice and chat while creating solutions that delight clients.
  • Employees will negotiate agreements and handle assertive treatments focused on the best customer experience.
  • The company offers a comprehensive benefits package including flexible meal vouchers, health insurance, and career development opportunities.

Matching Summary

Match Score: 75

** Concentrix is seeking a Customer Service Specialist for their Ponta Grossa location, focusing on delivering exceptional support through voice and chat. Candidates should possess strong communication skills and a passion for customer satisfaction, with a complete secondary education and prior experience in voice support. **

Salary

Base: R$ 1.518,00 + variable; Bonus/Equity: Not specified; Benefits: Flexible VA/VR, medical/dental, life insurance, childcare aid

Skills & Requirements

Must-have

  • Experience in voice customer support
  • Fast typing speed required
  • Ability to use multiple systems simultaneously
  • Availability for 24-hour shift rotation

Nice-to-have

  • Strong communication skills
  • Persuasive negotiation abilities
  • Empathy and urgency sense
  • Team collaboration mindset

Key Requirements

  • High school diploma completed
  • Minimum age of 18 years
  • Prior voice customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter