Merchant Services Intake Specialist - Complaints Support
Wells Fargo
Tempe, AZ, US
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Customer contact experience
Financial products and services
Investigate and resolve issues
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Wells Fargo is seeking a Merchant Services Intake Specialist to support internal and external customers with financial product inquiries and complaints. The role involves resolving client issues while ensuring compliance with company standards in a hybrid work environment.
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Job Summary
Support internal and external customers with inquiries and complaints regarding financial products and services.
Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system.
Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.
Matching Summary
Match Score: 75
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Wells Fargo is seeking a Merchant Services Intake Specialist to support internal and external customers with financial product inquiries and complaints. The role involves resolving client issues while ensuring compliance with company standards in a hybrid work environment.
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Skills & Requirements
Must-have
customer contact experience
financial products and services
investigate and resolve issues
regulatory and non-regulatory flags
case management system
Nice-to-have
conflict resolution skills
independent judgment
creative problem-solving
negotiate solutions
proactive monitoring
Key Requirements
1+ year customer contact experience in Financial Services support