Associate / Sr Associate - Query Management

Firstsource

Cebu, Philippines
On-site
Customer inquiry resolution
Multi-channel communication
Brand ambassador role
The Associate / Sr Associate - Email/Chat/Voice support is a frontline role responsible for delivering exceptional customer service to clients based in various regions

Job Summary

  • The Associate / Sr Associate - Email/Chat/Voice support is a frontline role responsible for delivering exceptional customer service to clients based in various regions.
  • Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively.
  • Deliver high levels of CSAT / NPS scores / others, Adherence to regulatory Compliance, Achieve quality scores, Deliver on defined process specific metrics, Adherence to process SOPs, Schedule adherence.

Matching Summary

The Associate / Sr Associate - Email/Chat/Voice support is a frontline role responsible for delivering exceptional customer service to clients based in various regions.

Skills & Requirements

Must-have

  • Customer inquiry resolution
  • Multi-channel communication
  • Brand ambassador role
  • Adherence to SLAs
  • Data protection compliance

Nice-to-have

  • Proficiency in European languages
  • Calm under pressure
  • Fast-paced environment adaptability

Key Requirements

  • Graduate Fresher
  • Undergraduate – 2 Years Experience
  • Prior customer service experience
  • Work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter