The Workday Customer Support Team is passionate about customer service, innovation and excellence, providing 24x7 global support to customers worldwide
Job Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, providing 24x7 global support to customers worldwide.
Employees are empowered with flexible work schedules, career development opportunities, and a culture rooted in integrity, empathy, and shared enthusiasm.
The role involves handling time-critical issues, collaborating with multiple teams, maintaining certifications, and contributing to knowledge sharing initiatives.
Matching Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, providing 24x7 global support to customers worldwide.
Skills & Requirements
Must-have
SaaS Enterprise software support
Customer case queue management
Basic SQL query knowledge
Object Oriented Programming basics
API client usage experience
24/7 global support shift participation
Nice-to-have
Creative and eager to learn
Collaborative and resilient
Mentoring and coaching skills
Flexible work schedule
Knowledge Centered Service contributor
Experience with web service integrations
Key Requirements
3+ years SaaS software experience
Experience in support, implementation or consulting
Basic knowledge of Object Oriented Programming
Basic SQL syntax understanding
Experience with API clients like SoapUI or Postman