Senior Manager, It Service Management

900

Base salary not specified; cash-based incentive pr...
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10 years of itsm experience
Strong knowledge of itil practices
Sox itgc audit readiness leadership
** Integer is seeking a Senior Manager for IT Service Management who will govern and optimize ITSM practices in alignment with ITIL best practices. The role requires extensive experience in IT service management, particularly in incident, change, and problem management, alongside strong leadership skills. **

Job Summary

  • The role involves owning and governing the ITSM practice design and operating model aligned to ITIL best practices.
  • Candidates will be accountable for SOX IT General Controls audit readiness and defining evidence standards for the IT organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid time off.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management who will govern and optimize ITSM practices in alignment with ITIL best practices. The role requires extensive experience in IT service management, particularly in incident, change, and problem management, alongside strong leadership skills. **

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • Strong knowledge of ITIL practices
  • SOX ITGC audit readiness leadership
  • Incident Change Problem management oversight
  • CMDB and data governance expertise

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Partnering with Internal Audit teams
  • Calm credible authority in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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