Asistent Specialist (agjent) Ne Contact Center

BANKA KOMBETARE TREGTARE SH.A

On-site
University degree required
English language proficiency
Strong computer skills
Banka Kombëtare Tregtare SH.A is seeking an Assistant Specialist in their Contact Center to assist clients with inquiries and manage various banking operations through Telephone Banking. The ideal candidate should possess a university degree, excellent communication skills, and proficiency in English and technology

Job Summary

  • The role involves answering phone calls to assist bank customers and staff with specific inquiries regarding banking services.
  • Employees must monitor security alerts, support card blocking for lost or stolen cards, and manage complaints through the Pega Claim platform.
  • The position requires conducting marketing calls to specific customer segments and resolving issues related to Internet, Mobile, and Telephone banking.

Matching Summary

Match Score: 85

Banka Kombëtare Tregtare SH.A is seeking an Assistant Specialist in their Contact Center to assist clients with inquiries and manage various banking operations through Telephone Banking. The ideal candidate should possess a university degree, excellent communication skills, and proficiency in English and technology.

Skills & Requirements

Must-have

  • University degree required
  • English language proficiency
  • Strong computer skills
  • Fast and accurate typing
  • Conflict resolution abilities

Nice-to-have

  • Friendly and polite demeanor
  • Ability to handle angry clients calmly
  • Quick interpretation of client information
  • Proactive problem-solving mindset

Key Requirements

  • University diploma
  • Fluency in English
  • Good computer knowledge
  • Excellent communication skills
  • Typing speed and accuracy

Work Rights

Not specified

Tailored Resume

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