Ai Voice Agents Engineering Lead

Santander

Madrid, Spain
Not specified; performance-based bonuses included;...
Hybrid
Generative ai and large language models expertise
Speech-to-text and text-to-speech integration
Ai agent orchestration and workflow management
The role involves leading multidisciplinary engineering teams to deliver advanced Voice AI solutions powered by Generative AI and Large Language Models

Job Summary

  • The role involves leading multidisciplinary engineering teams to deliver advanced Voice AI solutions powered by Generative AI and Large Language Models.
  • Candidates will drive the integration of conversational technologies with existing telephony, IVR platforms, and CRM systems to enhance customer interactions.
  • Santander offers a competitive reward package including performance bonuses, flexible hybrid working models, and extensive learning opportunities through their global academy.

Matching Summary

The role involves leading multidisciplinary engineering teams to deliver advanced Voice AI solutions powered by Generative AI and Large Language Models.

Salary

Not specified; Performance-based bonuses included; Preferential banking terms and wellness benefits offered

Skills & Requirements

Must-have

  • Generative AI and Large Language Models expertise
  • Speech-to-Text and Text-to-Speech integration
  • AI agent orchestration and workflow management
  • Contact center and telephony system integration
  • MLOps and LLMOps operational practices
  • Responsible AI governance and compliance

Nice-to-have

  • Experience with Google Dialogflow or Amazon Lex
  • Global multi-country delivery environment exposure
  • Cloud platform certifications in AWS or Azure
  • Postgraduate studies in Artificial Intelligence
  • Strong strategic mindset with execution orientation

Key Requirements

  • 8–10 years of software or AI engineering leadership experience
  • Proven track record delivering Voice AI or Conversational AI solutions
  • Bachelor's or Master's degree in Computer Science or related field
  • Fluent English language proficiency required
  • Experience operating in large-scale regulated enterprise environments

Work Rights

Not specified

Tailored Resume

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