Lloyds Banking Group Customer Support - Ilford

Lloyds Banking Group

Ilford, United Kingdom
Base: £29,920 - £30,670; bonus/equity: annual perf...
Fully remote
Customer service experience
Adapt to different customer needs
Support digital services
You’ll start in one of our branches, supporting customers side‑by‑side

Job Summary

  • You’ll start in one of our branches, supporting customers side‑by‑side.
  • You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments.
  • We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Private medical benefit with BUPA Share schemes Benefits you can adapt to your lifestyle, such as discounted shopping 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles A range of wellbeing initiatives and generous parental leave policies

Matching Summary

You’ll start in one of our branches, supporting customers side‑by‑side.

Salary

Base: £29,920 - £30,670; Bonus/Equity: Annual performance-related bonus; Benefits: Pension contribution up to 15%, Private medical benefit, Share schemes, Discounted shopping, 22 days holiday plus bank holidays, Wellbeing initiatives, Parental leave policies

Skills & Requirements

Must-have

  • Customer service experience
  • Adapt to different customer needs
  • Support digital services
  • Handle inbound calls
  • Assist customers over telephone

Nice-to-have

  • Advocates of Lloyds Banking Group products
  • Excellent knowledge of products
  • People person
  • Commitment to deliver promises

Key Requirements

  • Minimum 12 months customer service experience
  • Suitable home working environment
  • Stable/secure Wi-Fi connection

Work Rights

Not specified

Tailored Resume

Cover Letter