Manager, Customer Delivery

Fivetran

Dublin, Ireland
**
Lead customer onboarding managers team
Drive end-to-end delivery accountability
Implement ai into delivery operations
** Fivetran is seeking a Manager of Customer Delivery for their EMEA operations, responsible for leading a team that ensures effective implementation and innovation of delivery services. The role focuses on operational excellence, AI integration, and customer satisfaction, and is fully remote based out of Ireland or the UK. **

Job Summary

  • Fivetran is hiring a Manager to lead the implementation and advisory function across EMEA, ensuring customers realize value quickly and at scale.
  • The role requires owning end-to-end delivery accountability including scoping accuracy, delivery-to-scope, and delivery-to-budget while driving operational rigor.
  • This position demands embedding AI into both internal operations and customer engagements to improve efficiency, consistency, and quality of delivery.

Matching Summary

Match Score: 75

** Fivetran is seeking a Manager of Customer Delivery for their EMEA operations, responsible for leading a team that ensures effective implementation and innovation of delivery services. The role focuses on operational excellence, AI integration, and customer satisfaction, and is fully remote based out of Ireland or the UK. **

Skills & Requirements

Must-have

  • Lead Customer Onboarding Managers team
  • Drive end-to-end delivery accountability
  • Implement AI into delivery operations
  • Manage scoping execution and customer outcomes
  • Establish best-in-class delivery processes

Nice-to-have

  • Build high-performing team culture
  • Coach and develop team members
  • Bring technical industry credibility
  • Proactively manage risks and blockers
  • Set clear performance expectations

Key Requirements

  • Experience leading Customer Onboarding Managers and Solution Architects
  • Background in data pipeline or modern data stack delivery
  • Proven track record in operational excellence and process improvement
  • Strong technical credibility for architecture and implementation guidance

Work Rights

Must be eligible to work in Ireland or UK

Tailored Resume

Cover Letter