Lims Helpdesk Manager

ALS

Not specified
5+ years it support experience
2+ years supervisory management
Lims or database system support
The LIMS Helpdesk Manager position at ALS involves managing a team of help desk technicians to provide technical support for laboratory information management systems. The role emphasizes customer service, operational efficiency, and continuous improvement within a collaborative and inclusive work environment

Job Summary

  • Join a global team harnessing scientific testing to build a healthier future while managing help desk operations for laboratory staff.
  • Lead a team of technicians to ensure prompt resolution of complex LIMS issues and adherence to strict service level agreements.
  • Drive continuous improvement by analyzing support metrics and implementing standardized protocols to enhance service quality.

Matching Summary

Match Score: 80

The LIMS Helpdesk Manager position at ALS involves managing a team of help desk technicians to provide technical support for laboratory information management systems. The role emphasizes customer service, operational efficiency, and continuous improvement within a collaborative and inclusive work environment.

Skills & Requirements

Must-have

  • 5+ years IT support experience
  • 2+ years supervisory management
  • LIMS or database system support
  • ITIL framework knowledge
  • Ticketing system administration

Nice-to-have

  • GEL LIMS specific experience
  • Laboratory regulatory compliance
  • Process improvement initiatives
  • Team mentorship skills
  • Customer-focused culture

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 5 years progressive IT support experience
  • At least 2 years in a supervisory capacity
  • Strong grasp of ITIL service management practices

Work Rights

Must be Citizen, Permanent Resident, or hold valid working visa

Tailored Resume

Cover Letter