Base: $200,000 - $250,000; bonus/equity: not speci...
Fully remote
15+ years saas or fintech experience
7+ years strategic people leadership
Ai modernization and adoption strategy
Alkami Technology is seeking a Vice President of Customer Experience Operations & Strategy to drive operational excellence within their Customer Experience Group in a fully remote capacity. The ideal candidate will possess extensive experience in SaaS, FinTech, or banking, and will be responsible for shaping strategies that enhance client satisfaction and team performance
Job Summary
This role serves as the connective tissue across strategy, execution, and performance for Alkami's Customer Experience Group.
The ideal candidate will champion AI strategy adoption and design scalable dashboards to transform raw data into actionable insights.
Alkami offers a remote-first environment with unlimited paid time off, a 401(k) match, and recognition as a Best Place to Work in Fintech.
Matching Summary
Match Score: 85
Alkami Technology is seeking a Vice President of Customer Experience Operations & Strategy to drive operational excellence within their Customer Experience Group in a fully remote capacity. The ideal candidate will possess extensive experience in SaaS, FinTech, or banking, and will be responsible for shaping strategies that enhance client satisfaction and team performance.
Salary
Base: $200,000 - $250,000; Bonus/Equity: Not specified; Benefits: Remote-first, unlimited PTO, 401(k) match
Skills & Requirements
Must-have
15+ years SaaS or FinTech experience
7+ years strategic people leadership
AI modernization and adoption strategy
Operational planning and budgeting
Cross-functional stakeholder management
Nice-to-have
MBA or advanced degree preferred
Experience with mergers and acquisitions
Passion for inclusive culture
Remote-first work environment adaptability
Key Requirements
Minimum 15 years relevant experience in SaaS, Tech, banking, or FinTech
Bachelor's degree required; MBA strongly preferred
7+ years of experience in strategic people leadership