At Globe, our goal is to create a wonderful world for our people, business, and nation
Job Summary
At Globe, our goal is to create a wonderful world for our people, business, and nation.
This role is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints.
The Episode Experience Manager works closely with frontline teams, product owners, operations, and customer support to identify issues, test solutions, and implement improvements.
Matching Summary
At Globe, our goal is to create a wonderful world for our people, business, and nation.
Skills & Requirements
Must-have
Data analysis proficiency
Experience in customer experience management
Knowledge of UI/UX principles
Nice-to-have
Strong communication skills
Customer-centric approach
Experience in Agile methodologies
Key Requirements
Bachelor's degree in related field
Minimum 5 years work experience
Experience in Telecommunications or Technology/SaaS