Enterprise Customer Success Manager

Maintainx

Miami, United States
Competitive salary; meaningful equity opportunitie...
On-site
5+ years b2b saas customer success experience
Enterprise account management with multiple stakeholders
Product demonstrations and training sessions
MaintainX is seeking an Enterprise Customer Success Manager to enhance customer relationships and retention within their enterprise segment. The ideal candidate will have significant experience in B2B SaaS customer success roles and possess strong analytical and communication skills

Job Summary

  • MaintainX is the world's leading AI-powered maintenance and asset management platform serving over 13,000 customers.
  • The Enterprise Customer Success Manager will drive retention, onboard complex enterprise clients, and conduct Quarterly Business Reviews.
  • The company offers competitive salary, meaningful equity, healthcare coverage, and a culture based on meritocracy and global collaboration.

Matching Summary

Match Score: 85

MaintainX is seeking an Enterprise Customer Success Manager to enhance customer relationships and retention within their enterprise segment. The ideal candidate will have significant experience in B2B SaaS customer success roles and possess strong analytical and communication skills.

Salary

Competitive salary; Meaningful equity opportunities; Healthcare, dental, vision, 401(k)/RRSP, PTO

Skills & Requirements

Must-have

  • 5+ years B2B SaaS Customer Success experience
  • Enterprise account management with multiple stakeholders
  • Product demonstrations and training sessions
  • Quarterly Business Reviews and data analysis
  • Churn mitigation and upsell/cross-sell strategies

Nice-to-have

  • Strong communication and interpersonal skills
  • Ability to build rapport and trust
  • Comfortable in fast-paced dynamic environment
  • Behavioral data segmentation expertise
  • Trusted advisor mindset for customer success

Key Requirements

  • 5+ years of Customer Success experience in B2B SaaS
  • Experience managing enterprise accounts with multiple departments
  • Proven track record of driving customer retention

Work Rights

Not specified

Tailored Resume

Cover Letter