Customer Service Agent - Day Shift

Aristocrat Interactive

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
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Inbound call center experience
Hybrid work schedule with reliable internet
90 wpm typing speed required
** Aristocrat Interactive is seeking a Customer Service Agent for their hybrid work environment, who will be responsible for providing outstanding support to players in the gaming industry. The role involves troubleshooting technical issues, managing customer inquiries, and upholding service standards to enhance player experiences. **

Job Summary

  • The role involves providing outstanding service to players within the regulated online real money gaming industry.
  • Candidates must maintain strict service level agreements by handling inquiries in under 45 seconds while managing up to 70 contacts daily.
  • The position offers a comprehensive benefits package including health, dental, vision insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

Match Score: 75

** Aristocrat Interactive is seeking a Customer Service Agent for their hybrid work environment, who will be responsible for providing outstanding support to players in the gaming industry. The role involves troubleshooting technical issues, managing customer inquiries, and upholding service standards to enhance player experiences. **

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match

Skills & Requirements

Must-have

  • Inbound call center experience
  • Hybrid work schedule with reliable internet
  • 90 WPM typing speed required
  • Troubleshooting computer and mobile apps
  • Maintain SLAs under 45 seconds

Nice-to-have

  • VIP customer communication skills
  • Previous technical support experience
  • Fast-paced dynamic environment adaptability
  • Strong grammatical and data entry skills

Key Requirements

  • High School diploma or equivalent
  • Age 21 years or older
  • Authorized to work without visa sponsorship
  • Mandatory background screening and regulatory approvals
  • Ability to travel to office 50% of shifts

Work Rights

Must be authorized to work without visa sponsorship

Tailored Resume

Cover Letter