The Experience Site Manager role is responsible for end-to-end management of our experience site in Lisbon, which will feature unique experiences housed within the same venue
Job Summary
The Experience Site Manager role is responsible for end-to-end management of our experience site in Lisbon, which will feature unique experiences housed within the same venue.
You will be the business owner and accountable for ensuring world class operational execution, exceptional customer service, and financial efficiency.
This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.
Matching Summary
The Experience Site Manager role is responsible for end-to-end management of our experience site in Lisbon, which will feature unique experiences housed within the same venue.
Skills & Requirements
Must-have
End-to-end site management
World-class operational execution
Exceptional customer service
Financial efficiency
Lead day-to-day operations
Manage and schedule staff
Implement safety procedures
Develop programming ideas
Customer-first culture
Nice-to-have
Hands-on mindset
Action-bias
Friendly, energetic, enthusiastic personality
Passion for the brand
Knowledge of live entertainment
Key Requirements
5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
Fluent Portuguese speaker
English language proficiency preferred
Understanding of budgeting and controlling expenses
Leadership and management skills
Excellent planning and organizational skills
Comfortable with technology and basic troubleshooting
Ability to problem-solve
Ability to stand for extended periods
Flexible schedule (evenings, weekends, holidays)
Proficiency in Google Suite
Commitment to equity, diversity, inclusion and accessibility