Journey Optimization Lead, Vp

Barclays

Pune, India
Journey design and process optimisation
Target operating model (tom) design
Process design tools (figma, visio, blueworks live)
Design and deliver end-to-end customer and colleague journey transformations across Barclays UK Business Banking

Job Summary

  • Design and deliver end-to-end customer and colleague journey transformations across Barclays UK Business Banking.
  • Drive measurable improvements in customer experience, operational efficiency, and control effectiveness aligned to Barclays’ transformation strategy.
  • Shape Target Operating Models, eliminate process debt, and embed intelligent automation and AI solutions.

Matching Summary

Design and deliver end-to-end customer and colleague journey transformations across Barclays UK Business Banking.

Skills & Requirements

Must-have

  • Journey design and process optimisation
  • Target Operating Model (TOM) design
  • Process design tools (Figma, Visio, Blueworks Live)
  • Automation and AI technologies
  • Strong analytical and data interpretation skills
  • Lean Six Sigma (Green Belt or higher)

Nice-to-have

  • Experience in Journey Labs
  • Familiarity with Salesforce, Celonis, Power BI
  • Ability to influence senior stakeholders
  • Experience mentoring transformation teams
  • Agile delivery experience

Key Requirements

  • Certified in Lean Six Sigma (Green Belt or higher)
  • Agile delivery experience

Work Rights

Not specified

Tailored Resume

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