Advanced Technical Support Engineer- Switching (ex/qfx)
HPE (Hewlett Packard Enterprise)
Heredia, Costa Rica
Hybrid
Technical support for switching products
Troubleshooting hardware and software issues
Ip networking layers 2-4 expertise
The Support Engineer will deliver high-quality technical assistance for Juniper Networks' Switching products through telephone and electronic communication
Job Summary
The Support Engineer will deliver high-quality technical assistance for Juniper Networks' Switching products through telephone and electronic communication.
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Hewlett Packard Enterprise embraces a culture of inclusion, flexibility, and career growth opportunities to help employees reach their professional goals.
Matching Summary
The Support Engineer will deliver high-quality technical assistance for Juniper Networks' Switching products through telephone and electronic communication.
Skills & Requirements
Must-have
Technical support for switching products
Troubleshooting hardware and software issues
IP networking layers 2-4 expertise
Configuration and troubleshooting of switches and routers
Unix/Linux experience
Scripting with Shell and Python
Hybrid work model with onsite presence
Nice-to-have
AI/ML experience
Network Storage knowledge
Cloud architectures understanding
DevOps and microservices fluency
Strong communication and interpersonal skills
Design thinking and user experience focus
Key Requirements
4-6 years supporting Data Center and Enterprise networks