Guest Services Agent - Part Time

Onni Group

Base: $21-23 ph; bonus/equity: not specified; bene...
Part-time onsite
Guest interactions hospitality professionalism
Resolve customer complaints inquiries
Efficient reception check-in check-out
Onni Group is seeking a part-time Guest Services Agent who is passionate about customer service and relationship building. The role involves handling guest interactions, addressing inquiries, and ensuring a high standard of hospitality. The position offers a comprehensive benefits package and opportunities for continuous learning

Job Summary

  • Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible.
  • Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures.
  • Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.

Matching Summary

Match Score: 85

Onni Group is seeking a part-time Guest Services Agent who is passionate about customer service and relationship building. The role involves handling guest interactions, addressing inquiries, and ensuring a high standard of hospitality. The position offers a comprehensive benefits package and opportunities for continuous learning.

Salary

Base: $21-23 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive Benefits Package

Skills & Requirements

Must-have

  • Guest interactions hospitality professionalism
  • Resolve customer complaints inquiries
  • Efficient reception check-in check-out
  • Process packages messages mail
  • Trouble-shooting support in-room services
  • Communicate with housekeeping maintenance

Nice-to-have

  • Build meaningful relationships
  • Fast-paced environment contribution
  • Continuous learning opportunities
  • Team-building activities events

Key Requirements

  • High School Degree or equivalent
  • Front Office/Concierge experience
  • Proficiency in MS Outlook, Word, Excel, Windows
  • Excellent customer service interpersonal skills
  • Excellent oral written communication skills
  • Ability to multitask fast-paced high volume
  • Ability to work well within a team

Work Rights

Not specified

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