Not specified; not specified; generous employee be...
Fully remote
3 years hands-on it support experience
Windows 11 linux endpoints knowledge
Microsoft 365 vpn mfa troubleshooting
This role provides a single point of contact for customers delivering second-level technical support in a fast-paced environment
Job Summary
This role provides a single point of contact for customers delivering second-level technical support in a fast-paced environment.
The company fosters a learning culture with opportunities for long-term career growth and professional development.
Employees receive comprehensive benefits including up to 16 weeks paid parental leave, health insurance discounts, and access to an employee assistance program.
Matching Summary
This role provides a single point of contact for customers delivering second-level technical support in a fast-paced environment.
Salary
Not specified; Not specified; Generous employee benefits including incentive scheme and salary reviews
Skills & Requirements
Must-have
3 years hands-on IT support experience
Windows 11 Linux endpoints knowledge
Microsoft 365 VPN MFA troubleshooting
Active Directory SCCM Entra ID skills
ITIL v4 certification required
Nice-to-have
CompTIA A+ or Microsoft 365 Administration
Experience mentoring Level 1 staff
Strong customer service communication skills
Ability to analyze ticket trends
Flexible work from home options
Key Requirements
Minimum 3 years IT support experience
Full Australian working rights without restriction
ITIL v4 certification essential
Desktop hardware and Windows 11 expertise
Work Rights
Must have full Australian working rights without restriction