Senior Product Support Specialist - Schedule (remote)

Home Depot

Remote, US
Base: $70,000.00 - $170,000.00 (for ca, co, ct, ri...
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Troubleshoot technical issues via phone and tickets
Provide after hours and weekend on-call support
Collaborate with engineering teams for root cause analysis
** The Home Depot is seeking a Senior Product Support Specialist to provide advanced technical support, escalate issues, and coach team members in a fully remote capacity. The ideal candidate will have extensive experience in problem resolution within IT environments, including networking and help desk systems. **

Job Summary

  • The Senior Product Support Specialist is responsible for resolving escalated technical issues and acting as a Subject Matter Expert for the team.
  • This role requires providing advanced support for VP-level executives and maintaining stability in a 24-7 mission-critical production environment.
  • The position involves creating and managing training materials while coaching junior team members on troubleshooting best practices.

Matching Summary

Match Score: 75

** The Home Depot is seeking a Senior Product Support Specialist to provide advanced technical support, escalate issues, and coach team members in a fully remote capacity. The ideal candidate will have extensive experience in problem resolution within IT environments, including networking and help desk systems. **

Salary

Base: $70,000.00 - $170,000.00 (for CA, CO, CT, RI, NV, NYC, Ithaca, Westchester, WA residents); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshoot technical issues via phone and tickets
  • Provide after hours and weekend on-call support
  • Collaborate with engineering teams for root cause analysis
  • Administer antivirus software and mobile device management
  • Manage knowledge base and create training documentation

Nice-to-have

  • Advanced conflict resolution skills
  • Experience engaging with VP level executives
  • Ability to work collaboratively in a remote environment
  • Proactive trend identification and process optimization
  • Strong vendor relationship management capabilities

Key Requirements

  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States
  • 2-4 years of relevant work experience preferred
  • Bachelor's degree in related field preferred

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter