Marmon Cornelius (Singapore) Pte Ltd is seeking a Technical Service Manager to enhance customer satisfaction and drive technical excellence within their Commercial Team. The ideal candidate should have at least five years of technical service experience, strong troubleshooting skills, and a passion for continuous improvement
Job Summary
Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
Analyze warranty data and report actionable insights monthly, quarterly, and annually.
Develop and maintain a suite of technical resources including Equipment manuals and troubleshooting guides, training materials and support checklists, spare parts lists and accessories price guides and technical bulletins and documentation updates.
Matching Summary
Match Score: 85
Marmon Cornelius (Singapore) Pte Ltd is seeking a Technical Service Manager to enhance customer satisfaction and drive technical excellence within their Commercial Team. The ideal candidate should have at least five years of technical service experience, strong troubleshooting skills, and a passion for continuous improvement.
Skills & Requirements
Must-have
Technical sales support
Field troubleshooting
Warranty resolution
Customer engagement
Equipment reliability
Warranty data analysis
Technical documentation creation
Nice-to-have
Proactive support
Continuous improvement
Strong technical knowledge
Customer-facing experience
Collaborating across teams
Key Requirements
Minimum 5 years technical service-related experience