International Customer Service Account Representative

Calumet Specialty Products Partners

Indianapolis, Indiana, United States
Not specified; benefits: commensurate with experie...
On-site
3+ years customer support experience
Order entry to receipt coordination
Letter of credit and proforma invoice processing
The role provides service to global companies by coordinating timely and accurate order fulfillment from purchase order entry to receipt

Job Summary

  • The role provides service to global companies by coordinating timely and accurate order fulfillment from purchase order entry to receipt.
  • Team members work alongside Sales, Pricing, Plant Personnel, Export Operations, and Global Trade departments to manage international shipping needs.
  • The position requires maintaining document records, resolving customer issues, and representing the company professionally to create strong partnerships.

Matching Summary

Match Score: 85

The role provides service to global companies by coordinating timely and accurate order fulfillment from purchase order entry to receipt.

Salary

Not specified; Benefits: Commensurate with experience; Drug test required

Skills & Requirements

Must-have

  • 3+ years customer support experience
  • Order entry to receipt coordination
  • Letter of Credit and Proforma Invoice processing
  • Ocean and air freight booking coordination
  • Microsoft Office and ERP system proficiency

Nice-to-have

  • Prior international logistics experience
  • SAP system experience preferred
  • Strong problem-solving abilities
  • Familiarity with foreign trade requirements
  • Knowledge of Incoterms

Key Requirements

  • College degree or equivalent work experience
  • 3+ years related customer support experience
  • Proficiency in Microsoft Office and ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter