Base: $113,818 - $160,000; bonus/equity: not speci...
On-site
Advanced remote technical support
Cloud network and/or system issues
Linux/windows systems configuration
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues
Job Summary
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues.
Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community.
Acts as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement.
Matching Summary
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues.
Salary
Base: $113818 - $160000; Bonus/Equity: Not specified; Benefits: Not specified