Sr. Telephony Engineer

First American Financial

Base: $112,400.00 - $149,800.00 annually; bonus/eq...
Hybrid
6-10+ years enterprise voice engineering experience
Legacy pbx and avaya environment support
Sip trunking and sbc configuration expertise
First American Financial is seeking a Senior Telephony Engineer to manage and modernize their telephony services, transitioning from legacy systems to VoIP and cloud platforms. The ideal candidate will have extensive experience in enterprise voice engineering, particularly with SIP troubleshooting and legacy PBX environments, while contributing to a people-first, inclusive company culture

Job Summary

  • The Senior IP Telephony Engineer is responsible for the engineering, reliability, security, and modernization of FAHW's enterprise voice and contact center telephony services.
  • This role serves as the senior escalation point (L3) and works closely with Network, Security, and Contact Center teams to ensure highly available and secure voice operations.
  • First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan.

Matching Summary

Match Score: 85

First American Financial is seeking a Senior Telephony Engineer to manage and modernize their telephony services, transitioning from legacy systems to VoIP and cloud platforms. The ideal candidate will have extensive experience in enterprise voice engineering, particularly with SIP troubleshooting and legacy PBX environments, while contributing to a people-first, inclusive company culture.

Salary

Base: $112,400.00 - $149,800.00 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k, PTO, employee stock purchase plan

Skills & Requirements

Must-have

  • 6-10+ years enterprise voice engineering experience
  • Legacy PBX and Avaya environment support
  • SIP trunking and SBC configuration expertise
  • Root cause analysis for L3 escalations
  • High availability and disaster recovery design

Nice-to-have

  • Contact center platform experience Genesys Five9
  • Modern cloud UC platforms Teams Webex Zoom
  • Automation scripting with PowerShell or APIs
  • VoIP security practices TLS SRTP edge hardening

Key Requirements

  • CCNA certification required
  • CCNP Collaboration or equivalent preferred
  • 6-10+ years progressive experience
  • Hands-on SIP troubleshooting skills

Work Rights

Not specified

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