Collection Specialist (temporary 1y) @ing Bank

ING Bank Romania

Bucharest, Romania
Not specified; not specified; monthly benefit budg...
Hybrid
Experience in banking collections or credit management
Strong financial analysis and root-cause identification skills
Excellent communication and negotiation abilities
The role focuses on supporting customers facing financial challenges by helping them regain stability through clear guidance and empathy

Job Summary

  • The role focuses on supporting customers facing financial challenges by helping them regain stability through clear guidance and empathy.
  • Responsibilities include managing outbound and inbound phone communications, assessing non-payment risks, and establishing realistic payment commitments.
  • The company offers a hybrid working model, continuous learning opportunities, and internal mobility across ING worldwide.

Matching Summary

The role focuses on supporting customers facing financial challenges by helping them regain stability through clear guidance and empathy.

Salary

Not specified; Not specified; Monthly benefit budget included

Skills & Requirements

Must-have

  • Experience in banking collections or credit management
  • Strong financial analysis and root-cause identification skills
  • Excellent communication and negotiation abilities

Nice-to-have

  • Empathetic and solution-oriented approach to clients
  • Proactive responsibility in managing complex scenarios
  • Knowledge of secured and unsecured retail banking products

Key Requirements

  • Educational background in economics, finance, or related field
  • Good command of English language
  • Solid Microsoft Office capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter