Senior Manager, Customer Operations

The Integer Group

Base salary + cash-based incentive program; compre...
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10+ years medical device experience
Bachelor's degree in business
Lead customer operations team
** The Integer Group is seeking a Senior Manager of Customer Operations with extensive experience in the medical device industry. The role involves leading the Customer Operations team, advocating for customers, and collaborating across departments to enhance customer experience and operational excellence. **

Job Summary

  • The Senior Manager provides leadership to the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence.
  • This role acts as the site-based customer champion, advocating for customers while collaborating with Sales, Engineering, and Quality teams to meet complex needs.
  • The company offers a comprehensive benefits package including immediate eligibility for medical, dental, vision, and a 401(k) plan with company matching.

Matching Summary

Match Score: 75

** The Integer Group is seeking a Senior Manager of Customer Operations with extensive experience in the medical device industry. The role involves leading the Customer Operations team, advocating for customers, and collaborating across departments to enhance customer experience and operational excellence. **

Salary

Base salary and cash-based incentive program; Comprehensive benefits package including medical, dental, vision, life insurance; 401(k) with company matching

Skills & Requirements

Must-have

  • 10+ years medical device experience
  • Bachelor's degree in business
  • Lead Customer Operations team
  • Manage order entry and quoting
  • Drive S&OP forecasting process

Nice-to-have

  • Oracle or SAP software knowledge
  • Experience reading design drawings
  • Strong cross-functional collaboration
  • ISO certification audit experience
  • Resilient and adaptable mindset

Key Requirements

  • Minimum 10 years in medical device field
  • Bachelor's degree preferred
  • US citizenship or work authorization required

Work Rights

Not specified

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