Customer Success Manager

Contentful

Denver, United States
Colorado salary: $102,000- $138,000; not specified...
On-site
Strategic partner to customers
Own end-to-end customer lifecycle
Drive customer outcomes
As a Customer Success Manager at Contentful, you will serve as a strategic partner to some of our most important customers, helping them unlock the full value of our platform and accelerate their digital experience initiatives

Job Summary

  • As a Customer Success Manager at Contentful, you will serve as a strategic partner to some of our most important customers, helping them unlock the full value of our platform and accelerate their digital experience initiatives.
  • Your success will be measured by the value your customers achieve, the strength of the relationships you build, and your ability to retain and grow some of Contentful’s most strategic accounts.
  • Join an ambitious tech company reshaping the way people build digital experiences with a comprehensive healthcare package and generous paid time off.

Matching Summary

As a Customer Success Manager at Contentful, you will serve as a strategic partner to some of our most important customers, helping them unlock the full value of our platform and accelerate their digital experience initiatives.

Salary

Colorado Salary: $102,000- $138,000; Not specified; Benefits: Comprehensive healthcare, Stock Options, Fertility and family building benefits, Generous PTO, Parental leave, Annual wellbeing stipend, Communication stipend, New hire office equipment stipend

Skills & Requirements

Must-have

  • strategic partner to customers
  • own end-to-end customer lifecycle
  • drive customer outcomes
  • champion voice of the customer internally
  • manage strategic enterprise customers
  • drive adoption, retention, and expansion

Nice-to-have

  • deep industry expertise
  • collaborate across cross-functional teams
  • autonomy and flexibility
  • modern content management stack

Key Requirements

  • 5+ years customer-facing experience
  • Customer Success, Renewals, or Key Account Management experience
  • Ability to understand Contentful APIs
  • Strong technical aptitude
  • Proven track record of meeting goals
  • College degree highly preferred

Work Rights

Authorized to work without visa sponsorship

Tailored Resume

Cover Letter