Competitive industry salaries; $50k signing bonus ...
2-3 years supervisory experience
7+ years it support experience
Mcdst certification required
The role involves overseeing the activities and performance of IT Support/Helpdesk personnel while ensuring exemplary customer service to all internal customers
Job Summary
The role involves overseeing the activities and performance of IT Support/Helpdesk personnel while ensuring exemplary customer service to all internal customers.
TaskUs offers a People First culture with competitive industry salaries, comprehensive benefits packages, and opportunities for internal mobility and professional growth.
Candidates must coordinate with product development and other internal departments to resolve issues, minimize cycle time, and implement improvements for future releases.
Matching Summary
The role involves overseeing the activities and performance of IT Support/Helpdesk personnel while ensuring exemplary customer service to all internal customers.
Salary
Competitive industry salaries; $50k signing bonus mentioned; Comprehensive benefits packages included
Skills & Requirements
Must-have
2-3 years supervisory experience
7+ years IT support experience
MCDST Certification required
Desktop support operations management
SLA communication and enforcement
Nice-to-have
Strong problem-solving skills
Adaptive to changing schedules
Excellent customer orientation
Technical writing abilities
Project management skills
Key Requirements
Bachelor's degree in technical field or equivalent experience