Ane Irecruit Engage 2025

Concentrix

Makati City, Philippines
Customer service support
Inbound and outbound calls
Internet customer interaction
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • inbound and outbound calls
  • internet customer interaction
  • maintain basic product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy and rapport
  • flexible and adaptable
  • work independently and as a team

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Ability to effectively communicate
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter