Head Of Technology Client Engagement Manager, Svp

State Street UK

United Kingdom
$225,000 - $337,500 annual; bonus/equity: incentiv...
Client engagement operating model
Enterprise client engagement strategy
Operating model transformation
The Head of Client Engagement Transformation Office will lead the creation and execution of a centralized, unified client engagement operating model across GTS

Job Summary

  • The Head of Client Engagement Transformation Office will lead the creation and execution of a centralized, unified client engagement operating model across GTS.
  • This role sits at the centre of client-facing transformation, acting as the driving force behind engagement simplification, tooling modernization, feedback‑led improvement, and relationship governance.
  • State Street offers a competitive and comprehensive benefits package, including medical care, insurance, savings plans, and access to flexible Work Programs and development opportunities.

Matching Summary

The Head of Client Engagement Transformation Office will lead the creation and execution of a centralized, unified client engagement operating model across GTS.

Salary

$225,000 - $337,500 Annual; Bonus/Equity: Incentive compensation including eligibility for annual performance-based awards; Benefits: Comprehensive benefits program including retirement savings, insurance, paid-time off, Employee Assistance Program, and tax advantaged savings plans.

Skills & Requirements

Must-have

  • Client engagement operating model
  • Enterprise client engagement strategy
  • Operating model transformation
  • Client feedback and insights agenda
  • Modernisation of client engagement tooling
  • Phased transformation approach

Nice-to-have

  • Driving large-scale transformation
  • Operating model simplification
  • Executive presence and influence
  • Comfortable owning ambiguity

Key Requirements

  • Leadership experience driving transformation
  • Proven success of operating model simplification
  • Extensive experience in client engagement
  • Strong executive presence

Work Rights

Not specified

Tailored Resume

Cover Letter