Associate I, Customer Service (order Management - Anz & Sg)
Alcon
Selangor, Malaysia
Fully remote
Order processing and management
Customer complaint resolution
Proactive issue management
Responsible for pre-sale and post-sale customer service and support, covering both technical and non-technical assistance
Job Summary
Responsible for pre-sale and post-sale customer service and support, covering both technical and non-technical assistance.
Duties extend to analyzing and resolving customer issues, acting as a mediator between customers and the production or distribution teams for specific orders.
Competitive compensation package and comprehensive benefits, with continuous learning and development opportunities.
Matching Summary
Responsible for pre-sale and post-sale customer service and support, covering both technical and non-technical assistance.
Skills & Requirements
Must-have
Order processing and management
Customer complaint resolution
Proactive issue management
Record keeping and analysis
Liaising with internal departments
Nice-to-have
Customer-focused and detail-oriented
Proactive and adaptable
Inclusive and collaborative culture
Key Requirements
Bachelor’s degree in business or related field
1-5 years’ experience in Customer Service / Order Management