Account Management Processer

Carrier

Columbia, SC, United States
$64,500.00 - $129,500.00 annually; short-term cash...
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End-to-end customer experience oversight
Accurate service job booking
Timely job completion and billing
** Carrier is seeking an Account Management Processer for their Columbia, SC location to enhance customer experience through efficient service operations. The ideal candidate will have a strong background in customer service, operational efficiency, and experience with HVAC services, with a focus on accountability and communication. **

Job Summary

  • Oversee the end-to-end customer experience, partnering closely with operations, technicians, sales, and support teams to ensure service work is booked accurately, executed efficiently, and billed correctly.
  • Process parts ordering, purchase orders, and AAP requests, review Preliminary Billing Documents (PBDs), and ensure accurate billing for various work types to minimize under-billed or missed revenue.
  • Serve as an Accounts Receivable subject matter expert, resolve customer billing disputes, manage credit holds, and monitor operational metrics to report progress and issues to the team.

Matching Summary

Match Score: 75

** Carrier is seeking an Account Management Processer for their Columbia, SC location to enhance customer experience through efficient service operations. The ideal candidate will have a strong background in customer service, operational efficiency, and experience with HVAC services, with a focus on accountability and communication. **

Salary

$64,500.00 - $129,500.00 annually; Short-term cash incentives available; Comprehensive benefits package

Skills & Requirements

Must-have

  • End-to-end customer experience oversight
  • Accurate service job booking
  • Timely job completion and billing
  • Process parts ordering and purchase orders
  • Review Preliminary Billing Documents (PBDs)
  • Resolve customer billing disputes
  • Monitor operational metrics and report trends

Nice-to-have

  • Customer first mindset
  • Energy and accountability
  • Process discipline
  • Time and priority management
  • Comfortable working across teams
  • Fast-paced service environment

Key Requirements

  • High School Diploma or GED
  • 5+ years of customer service or service operations experience
  • 2+ years of working knowledge of Microsoft Office, Salesforce or SAP
  • 2+ years of HVAC service industry experience (preferred)
  • Bachelor’s degree in Business Management or related field (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter