Fluent bilingual communication in chinese and english
Strong operational and strategic track record
The role involves leading the Operations Department to deliver exceptional customer service and memorable interactions at the Warner Bros. Studio Tour Shanghai
Job Summary
The role involves leading the Operations Department to deliver exceptional customer service and memorable interactions at the Warner Bros. Studio Tour Shanghai.
Candidates must be fluent in both Chinese and English to effectively communicate within the joint venture partnership with Jinjiang International.
The position requires managing a diverse team, overseeing safety protocols, and driving commercial revenue through ticketing and secondary spend options.
Matching Summary
The role involves leading the Operations Department to deliver exceptional customer service and memorable interactions at the Warner Bros. Studio Tour Shanghai.
Skills & Requirements
Must-have
Senior management experience in relevant industry
Fluent bilingual communication in Chinese and English
Strong operational and strategic track record
Experience managing high-footfall customer service environments
Solid understanding of Health & Safety compliance
Nice-to-have
Background in show creation or live production
Experience working in Sino-foreign joint ventures
Familiarity with Chinese regulatory frameworks
Management qualification preferred
Health & Safety certifications desirable
Key Requirements
Bachelor's degree required; Master's preferred
Senior Management Experience in relevant industry
Fluent in Chinese and English
Experience with Sino-foreign joint ventures desirable