The Mi IMS Technical Support person is an expert in system set up management, and troubleshooting our third party vending and RFID solutions, as well as our proprietary VMI and Repair/Warranty applications
Job Summary
The Mi IMS Technical Support person is an expert in system set up management, and troubleshooting our third party vending and RFID solutions, as well as our proprietary VMI and Repair/Warranty applications.
This position has a high degree of interaction with branch personnel, customers, and 3rd party providers to effectively manage our deployed solutions.
Responsibilities include importing and managing data, training customers, coordinating technical support requests, providing technical expertise, documenting support tickets, and assisting with access setup.
Matching Summary
The Mi IMS Technical Support person is an expert in system set up management, and troubleshooting our third party vending and RFID solutions, as well as our proprietary VMI and Repair/Warranty applications.
Skills & Requirements
Must-have
System setup management
Troubleshooting third party solutions
Troubleshooting proprietary applications
Customer interaction and support
Data import and management
Software training
Technical expertise for issue resolution
Nice-to-have
Ability to explain logically
Professional demeanor in stressful situations
Self-motivated with desire to succeed
Motivate others
Critical thinking and problem solving
Key Requirements
Bachelor's degree or equivalent or two years of work experience
Understanding of computer hardware, networks, server setup
Experience with SQL, MSSQL, Crystal Reports a plus
Strong working knowledge of MS Office products
Familiarity with manufacturing and inventory management a plus
Troubleshooting software and hardware over the phone or via e-mail