Ensure sla/kpi compliance and service availability
TOSS-EX PR PTE. LTD. seeks a Service Delivery Manager in Singapore to oversee the operations of mission-critical biometric systems. The role requires managing day-to-day operations, incident management, and customer relations while driving continuous improvement initiatives
Job Summary
The role focuses on leading Business-As-Usual operations for mission-critical biometric systems to ensure stable system performance.
Candidates must possess strong incident management skills to lead major incident handling, troubleshooting, and service recovery activities.
The position requires acting as the primary customer-facing representative to maintain confidence and manage service-related communications.
Matching Summary
Match Score: 85
TOSS-EX PR PTE. LTD. seeks a Service Delivery Manager in Singapore to oversee the operations of mission-critical biometric systems. The role requires managing day-to-day operations, incident management, and customer relations while driving continuous improvement initiatives.
Skills & Requirements
Must-have
Manage BAU operations for biometric systems
Lead incident management and root cause analysis
Ensure SLA/KPI compliance and service availability
Coordinate multi-vendor support teams
Drive operational reporting and governance
Nice-to-have
Strong customer relationship building skills
Experience with government border control projects
Proactive approach to automation initiatives
Calm demeanor during critical incidents
Leadership experience managing support engineers
Key Requirements
Degree in IT, Computer Science, or Engineering
5–8 years of Service Delivery or Operations experience