Team Leader, Mandarin

Concentrix

Kuala Lumpur, Malaysia
Not specified
Day-to-day supervision of call center associates
Coaching and performance management
Handling escalated customer calls
Concentrix is seeking a Mandarin-speaking Team Leader for their call center operations in Kuala Lumpur. The role involves supervising associates, achieving performance metrics, and providing coaching and support to enhance team performance

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
  • This role requires effectively coaching direct reports on their performance weekly and handling escalated customer calls as subject matter expertise.
  • The position involves managing employment status actions such as transfers, promotions, and regularization in compliance with company policies.

Matching Summary

Match Score: 85

Concentrix is seeking a Mandarin-speaking Team Leader for their call center operations in Kuala Lumpur. The role involves supervising associates, achieving performance metrics, and providing coaching and support to enhance team performance.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Coaching and performance management
  • Handling escalated customer calls
  • Mandarin language proficiency
  • Work under pressure and multitasking

Nice-to-have

  • Strong written and verbal communication skills
  • Ability to mentor and develop team members
  • Flexible schedule availability
  • Advocacy for team members
  • Open forum for team input

Key Requirements

  • Associate's degree in related field preferred
  • Two to four years of relevant experience
  • Fluency in Mandarin and English
  • Managerial level position with trust and confidence

Work Rights

Philippines ONLY (Note: Location says MYS but text says Philippines ONLY)

Tailored Resume

Cover Letter