The primary objective is to diagnose and direct repairs on California customer vehicles to reduce vehicle repurchases and warranty expenses for GM
Job Summary
The primary objective is to diagnose and direct repairs on California customer vehicles to reduce vehicle repurchases and warranty expenses for GM.
FSEs provide third-level on-site support to resolve automotive technical issues and prevent buy-back situations through close collaboration with dealerships.
GM offers a variety of health and wellbeing benefits including medical, dental, vision, retirement savings plans, and tuition assistance programs.
Matching Summary
The primary objective is to diagnose and direct repairs on California customer vehicles to reduce vehicle repurchases and warranty expenses for GM.
Salary
Base: $74,000 - $114,800; Bonus/Equity: Incentive pay program based on performance; Benefits: Medical, dental, vision, HSA, FSA, retirement, paid vacation, tuition assistance
Skills & Requirements
Must-have
Hands-on automotive dealership service experience
Valid driver's license with clean record
Proficient in MS Office applications
Ability to manage dispatch cases
Strong communication and time management skills
Nice-to-have
Self-motivated proactive approach
History of maintaining customer satisfaction
Ability to create specialized training
Excellent problem resolution skills
Key Requirements
100% USA geographic mobility required
State Automotive Technician Certifications if relocated
Possession of valid driver's license
Clean driving record required
Proficiency in MS Office applications
Work Rights
Must be legally authorized to work in the US without sponsorship