Player's Club Ambassador

San Manuel Band of Mission Indians

San Bernardino, California, United States
Minimum three years customer service experience
Intermediate microsoft office suite proficiency
Ability to work evening weekend holiday shifts
The Player's Club Ambassador supports guest services by promoting Club Serrano memberships and assisting VIP guests on the gaming floor

Job Summary

  • The Player's Club Ambassador supports guest services by promoting Club Serrano memberships and assisting VIP guests on the gaming floor.
  • This role requires accurate data entry into player tracking systems while maintaining strict confidentiality of guest information.
  • Candidates must be comfortable working in a climate-controlled casino setting with potential exposure to secondhand smoke.

Matching Summary

The Player's Club Ambassador supports guest services by promoting Club Serrano memberships and assisting VIP guests on the gaming floor.

Skills & Requirements

Must-have

  • Minimum three years customer service experience
  • Intermediate Microsoft Office Suite proficiency
  • Ability to work evening weekend holiday shifts
  • Effective verbal and written communication skills
  • Experience working under pressure meeting deadlines

Nice-to-have

  • One year casino industry experience preferred
  • Outstanding interpersonal skills with high-end players
  • Knowledge of Club Serrano requirements and benefits
  • Ability to multi-task in fast-paced environment
  • Positive professional demeanor under stressful situations

Key Requirements

  • High School diploma or GED required
  • Three years minimum customer service experience
  • Gaming license may be required by Tribal Gaming Commission
  • No driving responsibilities specified for this role

Work Rights

Not specified

Tailored Resume

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