Customer Cares Representative

Lithia & Driveway

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting; b...
On-site
1+ years customer-facing experience
Proficiency in microsoft office suite
Strong attention to detail skills
Lithia & Driveway is seeking a Customer Cares Representative for their Medford, OR location. The role involves serving as a liaison between customers and dealerships, emphasizing strong communication and organizational skills to enhance customer satisfaction

Job Summary

  • This role serves as the key liaison between customers and dealership teams to resolve concerns efficiently.
  • Employees will track, trend, and document customer concerns using Salesforce to identify patterns for improvement.
  • The company offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Lithia & Driveway is seeking a Customer Cares Representative for their Medford, OR location. The role involves serving as a liaison between customers and dealerships, emphasizing strong communication and organizational skills to enhance customer satisfaction.

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Proficiency in Microsoft Office suite
  • Strong attention to detail skills

Nice-to-have

  • Experience with Salesforce CRM
  • Ability to de-escalate conflicts
  • Critical thinking and problem solving

Key Requirements

  • High school graduate or equivalent
  • Must be 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

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