This role delivers local onsite and remote support for AstraZeneca personnel while managing incidents and requests within the Service Now system
Job Summary
This role delivers local onsite and remote support for AstraZeneca personnel while managing incidents and requests within the Service Now system.
The position requires advanced technical expertise in Windows, iOS, and MAC environments along with Active Directory administration and device deployment.
Candidates must be willing to work rotational on-call shifts including weekends and after-hours to ensure continuous service availability.
Matching Summary
This role delivers local onsite and remote support for AstraZeneca personnel while managing incidents and requests within the Service Now system.
Skills & Requirements
Must-have
2nd level desktop support
Service Now ITSM tool usage
Active Directory administration
Windows iOS MAC troubleshooting
Onsite and remote support delivery
Incident and request management
Nice-to-have
Cisco video conferencing experience
Microsoft Endpoint Manager InTune
Sales Force knowledge
Team mentoring and coaching skills
Project rollout assistance
Continuous service improvement mindset
Key Requirements
Minimum 2 years in similar IT support role
Diploma or degree in Information Technology preferred